The player from Chile experienced confronted an deadlock While using the account verification approach as a consequence of a previously blocked card. The casino had asked for a photo of your aged card, which the participant couldn't present mainly because it were lost and replaced. This experienced triggered a hold off in processing a withdrawal ask for created on January 3rd.
later on the On line casino agent mentioned which the participant's account was verified and the winnings could be paid out in 2 installments. The player lastly verified obtaining the money, so we closed the complaint as solved.
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Regardless of the issues group's recommendation to cooperate With all the On line casino, the participant stood firm on his choice. Because of this, as a result of not enough cooperation within the player's side, we ended up struggling to guide additional and had to reject the grievance.
The problem was fixed once the player properly submitted the demanded documents, resulting in the approval on the withdrawal. The grievances crew confirmed the resolution and closed the case.
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immediately after distributing the right documents numerous situations, which include a reissued lender card and connected statements, the account was ultimately verified. The withdrawal was properly processed, plus the complaint was marked as resolved by us.
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The player from Brazil is experiencing issues withdrawing his winnings as a consequence of ongoing verification. right after intensive investigation it had been unveiled from the On line casino the player had breached terms and conditions by usage check here of the system malfunction. thus, the criticism has long been rejected.